Digital solutions: How to ensure quality?
Digital developments are moving at lightning speed – both in our business and private lives. Although oftentimes, we only use a portion of the solutions available, we are always looking for something new. At the same time, the ever-accelerating “technology push” is driving constant change.
Starting in 2020, the COVID-19 pandemic demonstrated that digital solutions were the only option to continue to function and communicate in physically distanced setups. But it also came with pressing questions. How do we know whether the digital applications and solutions are sufficiently secure? Are the answers generated by algorithms, for example, honest and fair? Are we sufficiently resilient to cyberattacks? And are we spending our money on the right digital solutions?
Discuss the digital agenda
These questions are extremely relevant for managers and board members who must also be able to account for their choices in the annual reporting cycle. The board report could explicitly discuss the digital agenda and quality thereof. Indeed, some EU countries have already started to explore whether to require an (external) IT audit “statement”. Accountability for the quality of digital solutions is taking on new dimensions as developments move at lightning speed and everyone is linked to everyone. On this digital highway, we are all seeking certainty.
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This article originally appeared in the KPMG Board Leadership News, 2022.
This article is written by Prof.dr. Rob Fijneman RE RA and is based on a combination of research insights, results of master theses and practical experience in the field of IT auditing. Rob Fijneman combines being a professor in IT auditing and Academic Director of the Executive Master of IT Auditing at TIAS School for Business and Society with being a Technology Audit partner at KPMG AG in Switzerland.
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