Operational Excellence Master Class

Optimize business processes to improve customer satisfaction

The Operational Excellence Master Class approaches the excellent organization from a broad perspective: you learn the background and context of operational excellence, instead of just learning a single technique. You put your newly acquired theory into practice in a unique management game. We also devote ample attention to case studies from the day-to-day work of participants. After completion, you’ll be able to successfully implement excellent processes to help your organization deliver the right customer value.

What does the Operational Excellence Master Class offer for you?

• You’ll know what operational excellence entails, and are familiar with the characteristics of excellent organizations.
• You’re familiar with the techniques for analysis, design, redesign, management and improvement of business processes, and know the right and wrong times to deploy them.
• You’re able to apply your knowledge in process and chain management.
• You approach operational processes from a time perspective instead of a cost perspective, for better cost savings over the long term.
• You’re familiar with the similarities and differences in operational excellence between industrial and service organizations.
• You know the resources available at a given time to achieve comprehensive quality for the customer.

Program design Operational Excellence Master Class

The Operational Excellence Master Class provides scientific knowledge and methods from a management perspective, so you can optimize your business processes. Thanks to this broad theoretical basis and these practical tools, you know what operational excellence entails, how to approach it and when to deploy which techniques. Together, participants learn how to apply effective leadership and change management to get the organization on board for the successful implementation of excellent processes. So you can achieve long-term cost savings and create value for both customers and employees.

Day 1
We start with the basics: what exactly does operational excellence entail? Learn how to set up operational systems and processes to create the right customer value at minimal cost.

Day 2
On day 2, we discuss how operational excellence helps create loyal customers. You learn more about common management techniques and their associated leadership styles.

Day 3
On day 3, you put your new knowledge into practice in the Lira management game, where you improve an operational organization that is performing poorly.

Dates and locations Operational Excellence Master Class

The Operational Excellence Master Class offers different starting dates:

Cost Operational Excellence Master Class

The cost of the Operational Excellence Master Class is € 3900 (exempt from VAT). 

This price includes:

• Catering packages (lunch, coffee or tea and soft drinks) during lecture periods
• Enrollment, registration and administration costs
• Access to the online learning environment
• Required reading material, textbooks and learning resources

Expand your professional development with the Master Class Bundle

Choose 3 master classes of your choice, save €2000, and create even greater impact for yourself and your organization. Quickly and effectively improve your knowledge and skills by connecting the latest academic insights to current issues in your own practice. Learn more about the Master Class Bundle.

How do you finance your education?

You have found the program that best suits your learning goals and ambitions. But how do you finance this? There are different ways to do that. Your employer can play a role, but there are also interesting statutory regulations that you can use yourself. We list the possibilities for you.

Read about the possibilities here »

Faculty Operational Excellence Master Class

Start your application

After your registration you will receive, if you are applicable, within 5 days a confirmation of your registration. If there are any doubts about your admissibility, the Program Adviser will contact you.