Operational Excellence Master Class

Masterclass Operational Excellence
Online brochure
Start- and course dates
November 26, 2024
Utrecht Campus
April 8, 2025
Utrecht Campus
November 3, 2025
Tilburg Campus
3 days
€ 3800 (exempt from VAT)
Number of locations
Multiple locations

Operational Excellence Master Class

Efficient and effective provision of the products and services your customers want: that is the core of your organization. You see room for improvement in the operational organization. But how do you go about it? And how do you deal with resistance from the organization? With the latest scientific insights and crucial tips and tricks from this master class, you’ll understand how to improve service quality, reduce costs and boost customer satisfaction.

Why TIAS School for Business & Society?

  • Financial Times top-ranked business school for executive and in-company education.
  • All lecturers are top experts from academia and the business world.
  • Directly applicable scientific and practical knowledge.
  • Flexible programs tailored to your needs.

Participant profile

Participants in the Operational Excellence Master Class are experienced managers and professionals from the business world and the public and non-profit sectors. They want to improve operational organization, but face challenges in their efforts. Participants are looking for scientific insights to optimize their operational organizations. They have at least 5 years of work experience and a higher professional or university degree.

Our participants include:
  • Team managers
  • Operational managers
  • Project leaders process optimalization
  • Business operation managers
  • Policy consultants process support

Admission requirements

We strive for participant groups full of talent, experience and potential. We therefore impose admission requirements. This allows us to guarantee the highest quality education for you.

We expect:
  • At least 5 years of work experience in a relevant role.
  • Ability to work and think at the higher professional or university level.

Design your own track and earn your TIAS Diploma of Excellence.

Our master classes also let you design your own track and earn your TIAS Diploma of Excellence. You take five master classes, choose a concentration in personal leadership and write a final paper applying your new knowledge.

Popular tracks:

You can also choose other subjects to build your Leadership & Management track.

Optimize business processes to improve customer satisfaction

The Operational Excellence Master Class approaches the excellent organization from a broad perspective: you learn the background and context of operational excellence, instead of just learning a single technique. You put your newly acquired theory into practice in a unique management game. We also devote ample attention to case studies from the day-to-day work of participants. After completion, you’ll be able to successfully implement excellent processes to help your organization deliver the right customer value.

What does the Operational Excellence Master Class offer for you?

  • You’ll know what operational excellence entails, and are familiar with the characteristics of excellent organizations.
  • You’re familiar with the techniques for analysis, design, redesign, management and improvement of business processes, and know the right and wrong times to deploy them.
  • You’re able to apply your knowledge in process and chain management.
  • You approach operational processes from a time perspective instead of a cost perspective, for better cost savings over the long term.
  • You’re familiar with the similarities and differences in operational excellence between industrial and service organizations.
  • You know the resources available at a given time to achieve comprehensive quality for the customer.

Program design Operational Excellence Master Class

The Operational Excellence Master Class provides scientific knowledge and methods from a management perspective, so you can optimize your business processes. Thanks to this broad theoretical basis and these practical tools, you know what operational excellence entails, how to approach it and when to deploy which techniques. Together, participants learn how to apply effective leadership and change management to get the organization on board for the successful implementation of excellent processes. So you can achieve long-term cost savings and create value for both customers and employees.

Day 1
We start with the basics: what exactly does operational excellence entail? Learn how to set up operational systems and processes to create the right customer value at minimal cost.

Day 2
On day 2, we discuss how operational excellence helps create loyal customers. You learn more about common management techniques and their associated leadership styles.

Day 3
On day 3, you put your new knowledge into practice in the Lira management game, where you improve an operational organization that is performing poorly.

Dates and locations Operational Excellence Master Class

The Operational Excellence Master Class offers different starting dates:

NameLocationStart date
Operational Excellence Master Class - 26, 27, 28 November 2024Utrecht CampusNovember 26, 2024
Operational Excellence Master Class - 8, 9, 10 April 2025Utrecht CampusApril 8, 2025
Operational Excellence Master Class - 3, 4, 5 November 2025Tilburg CampusNovember 3, 2025

Cost Operational Excellence Master Class

The cost of the Operational Excellence Master Class is € 3800 (exempt from VAT). 

This price includes:
  • Catering packages (lunch, coffee or tea and soft drinks) during lecture periods
  • Enrollment, registration and administration costs
  • Access to the online learning environment
  • Required reading material, textbooks and learning resources

How do you finance your education?

You have found the program that best suits your learning goals and ambitions. But how do you finance this? There are different ways to do that. Your employer can play a role, but there are also interesting statutory regulations that you can use yourself. We list the possibilities for you.

Read about the possibilities here »

Faculty Operational Excellence Master Class


Marcel van Assen
Endowed Professor

Start your application

After your registration you will receive, if you are applicable, within 5 days a confirmation of your registration. If there are any doubts about your admissibility, the Program Adviser will contact you.

Jorien van Loopik-van Dijk
Jorien van Loopik-van Dijk
Program Adviser
+31 13 466 86 14

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