The Operational Excellence Master Class provides scientific knowledge and methods from a management perspective, so you can optimize your business processes. Thanks to this broad theoretical basis and these practical tools, you know what operational excellence entails, how to approach it and when to deploy which techniques. Together, participants learn how to apply effective leadership and change management to get the organization on board for the successful implementation of excellent processes. So you can achieve long-term cost savings and create value for both customers and employees.
We start with the basics: what exactly does operational excellence entail? Learn how to set up operational systems and processes to create the right customer value at minimal cost.
On day 2, we discuss how operational excellence helps create loyal customers. You learn more about common management techniques and their associated leadership styles.
On day 3, you put your new knowledge into practice in the Lira management game, where you improve an operational organization that is performing poorly.