Webinar: Contextualising Service Quality Concepts
June 16, 2015
Service Quality Concepts are applied in different sectors without a proper contextualisation. Contextualisation make Service quality Concepts more effective in reaching a higher customer satisfaction and a more precise customer focus.
During a webinar on June 16 Freek Lapré will talk about service quality concepts, how to contextualize service quality concepts, the methodology and about service quality in nursing homes.