Webinar: Contextualising Service Quality Concepts

By Freek Lapré | June 16, 2015 | 1 min read

Service Quality Concepts are applied in different sectors without a proper contextualisation. Contextualisation make Service quality Concepts more effective in reaching a higher customer satisfaction and a more precise customer focus.

During a webinar on June 16 Freek Lapré will talk about service quality concepts, how to contextualize service quality concepts, the methodology and about service quality in nursing homes.

Health

WHO conference: "Attention needed for local governance"

The new WHO framework for coherent care is well organized but very challenging, according to Mirella Minkman.

The paradox of transparency in healthcare

Public attention for abuse leads to improvements, but repeated coverage undermines confidence in healthcare.

Health

New health care challenges lead to innovation

Hospitals are undergoing strong developments and are facing new challenges that lead to innovation.

Health

Grow at TIAS

At TIAS we believe in Life Long Development, continuous personal, professional and network development during and after your studies. With more knowledge, better skills and a broader network, you will be able to create more impact and be successful.

More about learning at TIAS »

Brochure TIAS School for Business & Society

Get to know TIAS: The business school for tomorrow's leaders.

Online brochure >>