Dr. Freek Lapré

Dr. Freek Lapré

Executive Professor
Expert areas: Health & Education (Health Care Management, Innovation, Strategy), Management & Organisation (Change Management, Quality Management)

Biography

Dr. Lapré studied at the Nursing School in Eindhoven (R.N.(non-practising)) and subsequently Health Sciences at the University of Maastricht MSc).  He graduated at the SIOO Business School in Utrecht as a Master of Change Management (MCM). 
He graduated as a Doctor of Business Administration (DBA) at the School of Management of the University of Bradford in the United Kingdom. The subject of his doctoral thesis was service quality in nursing homes. This research was several times internationally awarded. 

He works as an international certified management consultant (CMC) at QOLity BV. He is specialised in strategy, innovation and organisational development in health care and related industries. Dr. Lapré works mainly for non-profit en for-profit customers in the field of housing, support services and health/social care for older people: home (health) care organisations, hospitals, health insurance companies, pension funds, investors and housing corporations in the Netherlands, the United Kingdom, the United States, the Russian Federation and the PRC.

He is member of the supervisory Board of a (rehabilitation) care hotel “De Kim” in Noordwijk aan Zee in the Netherlands.

Finally, he is the Chairman of the Board of Directors of the European Centre for Research and Education in Ageing Services (ECREAS) in Brussels, Belgium.

Publications

  • J. Caris., T. Poiesz., F. Lapré. (2019), Complexe vraagstukken vragen om een Integraal Analyse Model, Neer, Kloosterhof.
  • Lapré, F., Stevenson, D., Leser, M., Horecký, J., Kaserer, B., Mattersberger, M., (2019), Long Term Care 2030, Tábor, Associace poskytovatelû sociâlnich služeb České Republiky
  • Freek Lapré & Gillian Wright (2015): Stakeholder strategies for service: conceptualising user-focused service in nursing home care, Journal of Strategic Marketing, 23 (5), 412–422, http://dx.doi.org/10.1080/0965254X.2014.970216
  • Freek Lapré & Gillian Wright (2014): Stakeholder strategies for service: conceptualising user-focused service in nursing home care, Journal of Strategic Marketing, DOI: 10.1080/0965254X.2014.970216

     

  • Lapré, F. and Wright, G. (2014), Constructing a performance model of service quality in nursing homes, Research Conference on Quality, Innovation and Knowledge, Bandung, Indonesia (Best Overall Paper Award).
  • G. Wright and Freek Lapré  (2014), Expectations and satisfaction in nursing home care: the voice of the elderly, International Research Society for Public Management (IRSPM), Ottawa, Canada
  • Lapré, F. and Wright, G. (2013),  Service Quality in Nursing Homes International Association of Homes and Services for the Aging, Shanghai, People’s Republic of China

  • Lapré, F. and Wright, G. (2013), Service quality in nursing homes: a construct, measurement and performance model to increase client focus. ACSA Aged and Community Services Australia Melbourne, Australia
  • Lapré, F and Wright, G. (2013), Stakeholder satisfaction with ageing services, International Federation on Ageing, Istanbul, Turkey, (Best Paper Award)
  • Wright, G., Lapré, F. and Harding, N. (2012), Service Quality and Stakeholder Decision-making in Elderly Care, International Conference on Contemporary Marketing Issues, Thessaloniki, Greece
  • F. Lapré with G. Wright (2011): Understanding Quality Performance in Elderly Care: A Multiple Stakeholder Perspective, 16th International Research Society for Public Management (IRSPM), Rome
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