Webinar: Contextualising Service Quality Concepts

June 16, 2015

Service Quality Concepts are applied in different sectors without a proper contextualisation. Contextualisation make Service quality Concepts more effective in reaching a higher customer satisfaction and a more precise customer focus.

During a webinar on June 16 Freek Lapré will talk about service quality concepts, how to contextualize service quality concepts, the methodology and about service quality in nursing homes.

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