Operations Management Master Module
Start date
27 oktober 2026
Duration
6 weeks
Language
English
Costs
€ 4500
Accreditations
- AACSB
- NVAO
Rankings
TIAS is listed in the Financial Times Executive Education Rankings and, according to the Keuzegids Masters 2025, is one of the best-rated educational institutions in the Netherlands.
Fulltime / Parttime
Parttime
Schedule
Online start moment, 3 physical training days, self-study and case study focused on your own practice
Introduction
Operational processes are under pressure. Markets are unpredictable, customer expectations are rising, and supply chains are becoming more volatile. Those who still rely on "the way we've always done it" are stuck with long wait times, firefighting, and high costs. Now, more than ever, well-thought-out operations make the difference between strategic ambitions on paper and performance in practice.
In the Operations Management Master Module, you will delve into the design and management of operational processes. You will explore how strategy translates into choices about capacity, lead times, variability, service levels, and inventory. Using concepts from factory physics and practical planning and inventory models, you will learn to systematically analyze and improve production, service, and logistics processes.
You will apply these insights directly to realistic cases and your own work environment. This way, you will develop a clear understanding of how operational decisions impact lead times, customer service, costs, and flexibility, and you will enhance your ability to design processes that are efficient, agile, and robust.
Participant profile
For professionals responsible for designing and improving operational processes in production, logistics, or service environments.
You work with schedules, capacity, inventory, and lead times, but sometimes lack a coherent framework. You want to better understand why processes behave as they do, where waiting times, disruptions, or overloads arise, and how to make sound decisions about buffers, staffing, and layout.
You are looking for a solid analytical foundation and practical models to systematically analyze and improve operations. You want to be able to translate strategy into process design, put out fewer ad-hoc fires, and make more decisions based on data and insights into variability, instead of just experience or gut feeling.
Curious if this is your next step?
Discover the admission requirements for this master's module.
Average demographics
36 years | 80% men & 20% women
Why this program
What makes this master module unique?
- Impact in 6 weeks: The mix of an online kick-off, three on-campus days, focused self-study, and working on your own case study will provide insights you can immediately apply in your work environment.
- Academic & recognized: 4 ECTS as a microcredential with a digital badge; part of an accredited master's degree and stackable if you wish to continue your studies.
- Top lecturers from both academia and practice: TIAS professors and experienced experts from the field combine analytical depth with realistic cases, so that theory and practice reinforce each other.
- Blended & small-scale: intensive guidance and peer dialogue in a small group; what you explore online, you bring to life on-campus with cases and simulations.
- Rich learning experience with peers: you will learn in a small group of like-minded professionals, share experiences, and enrich your case study with concrete practical insights.
What will the program bring you?
Improved flow and shorter lead times: fewer queues, less work in progress, and higher delivery reliability.
Stronger operational decision-making: choices about capacity, occupancy, and buffers are supported by data and factory physics.
More efficient processes: higher productivity and lower failure and inventory costs without compromising on quality.
Professional growth as an operations leader: a more robust discussion partner for management, finance, and supply chain on performance and investments.
About this program
From strategy to management of operational processes
In the Operations Management Master Module, you will delve into the design and management of operational processes. Organizations face fluctuating demand, pressure on delivery times, and limited capacity. Without well-thought-out operations, this quickly leads to queues, firefighting, and high costs. In this module, you will explore how to design processes so that they truly contribute to your strategic goals.
You will explore how strategy translates into choices about process design, capacity, lead time, variability, service levels, and inventory. Using concepts from factory physics and practical planning and inventory models, you will systematically analyze production, service, and logistics processes.
You will apply the insights directly to realistic cases and your own work environment. This way, you will develop a clear understanding of how operational decisions impact lead time, customer service, costs, and flexibility, and you will expand your ability to design and manage processes that are efficient, agile, and robust.
Your learning journey in brief
In 6 weeks, you will complete a compact learning journey – from online start to final assignment. The precise mix of teaching methods varies per master module, but you can generally expect the following:
Online kick-off – You will meet your lecturers and fellow participants and receive an explanation of the program structure and the final assignment.
Three consecutive on-campus days – During three intensive days on campus, you will deepen your theoretical knowledge, work on cases and assignments, and share experiences with other professionals in varied, engaging sessions.
Deepening between meetings – Between contact sessions, you will continue working independently with literature and assignments, applying your insights to your own case.
Practical assessment – You will conclude the master's module with a graded assignment that directly aligns with your work environment and learning objectives.
Microcredential & stackability
Upon completion, you will receive a TIAS certificate with a digital badge (microcredential, 4 ECTS). The ECTS obtained can be stacked within the NVAO-accredited Executive Master of Operations and Supply Chain Management (MOS).
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