Operational Excellence Master Class
Optimize business processes to improve customer satisfaction
Start date
April 13, 2026, Campus Tilburg
November 10, 2026, Campus Utrecht
April 5, 2027, Campus Tilburg
Duration
3 days
Language
Dutch
Costs
€ 4050
Rankings
TIAS Executive Education is ranked #1 in the Netherlands for participant satisfaction by the Financial Times, with a score of 8.7 out of 10.
Introduction
Efficient and effective provision of the products and services your customers want: that is the core of your organization. You see room for improvement in the operational organization. But how do you go about it? And how do you deal with resistance from the organization? With the latest scientific insights and crucial tips and tricks from this master class, you’ll understand how to improve service quality, reduce costs and boost customer satisfaction.
Participant profile
Participants in the Operational Excellence Master Class are experienced managers and professionals from the business world and the public and non-profit sectors. They want to improve operational organization, but face challenges in their efforts. Participants are looking for scientific insights to optimize their operational organizations.
Average demographics
43 years | 68% men & 32% womenAverage work experience
14 years
Why this program
The Operational Excellence Master Class provides scientific knowledge and methods from a management perspective, so you can optimize your business processes. Thanks to this broad theoretical basis and these practical tools, you know what operational excellence entails, how to approach it and when to deploy which techniques. Together, participants learn how to apply effective leadership and change management to get the organization on board for the successful implementation of excellent processes. So you can achieve long-term cost savings and create value for both customers and employees.
What will the program bring you?
You’re familiar with the techniques for analysis, design, redesign, management and improvement of business processes, and know the right and wrong times to deploy them.
You’re able to apply your knowledge in process and chain management.
You approach operational processes from a time perspective instead of a cost perspective, for better cost savings over the long term.
You know the resources available at a given time to achieve comprehensive quality for the customer.
About this program
Do you want to truly achieve operational excellence in your organization? In this intensive three-day masterclass, you will understand exactly what operational excellence is and learn how to apply it successfully. You will gain a solid theoretical foundation, as well as many practical tools to get started right away. How do you mobilize your organization? How do you ensure excellent processes that deliver the right customer value at the lowest total cost? And how do you ensure that they are actually implemented?
During interactive lectures, workshops, and practical assignments, you will work with cases from your own work environment. This allows you to immediately translate the insights into your daily practice. On day two, you will participate in a challenging management game, in which you and the other participants will develop and implement an operational excellence strategy for a fictional organization. On day 3, we will bring everything together for industrial, service, and non-profit/public organizations.
Topics covered:
Operational excellence versus other competitive strategies
Operational excellence and customer value
The impact of operational excellence on your organization
The impact of lead time reduction
The management of variability
Different operational excellence concepts
Continuous improvement
Leadership & change management
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