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Webinar: Contextualising Service Quality Concepts

Tags:

Healthcare management
Freek Lapré

Author: Dr. Freek Lapré

• Published:
June 16, 2015
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Service Quality Concepts are applied in different sectors without a proper contextualisation. Contextualisation make Service quality Concepts more effective in reaching a higher customer satisfaction and a more precise customer focus.

During a webinar on June 16 Freek Lapré will talk about service quality concepts, how to contextualize service quality concepts, the methodology and about service quality in nursing homes.

Webinar

Freek Lapré

Dr. Freek Lapré

Lecturer

Freek Lapré focuses on strategy, innovation, development of new business concepts, and organizational development in healthcare and related sectors.

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